JDE Douwe Egberts is all about bringing exceptional coffee experiences to consumers around the world. Our recent project involved the management and development of all apps for JDE, rolled out in 12 countries. This initiative was a crucial step in the company's digital transformation, aimed at improving customer loyalty and business efficiency through technological innovation. Find out how we transformed JDE Douwe Egberts' digital footprint.
The number of monthly interactions between customers and JDE through the developed apps, showing a significant increase in customer engagement and brand interaction.
The total number of B2B installations of the new JDE apps worldwide.
The number of unique, customized features in each app to meet the specific needs of local markets.
Improvement in operational efficiency within business processes as a result of app integration, resulting in better service and faster response times.
Challenge
JDE Douwe Egberts faced the challenge of strengthening their digital presence and providing a unified customer experience across several international markets. The company was looking for a way to improve customer engagement and streamline internal processes using internal apps for employees or partners.
Solution
We developed and managed a series of customized apps, each designed to meet the specific needs of local markets in 12 different countries. These apps integrated seamlessly with JDE's existing IT infrastructure and provided a range of features to improve both customer interactions and internal business processes.
Features
- Custom design: Each country received a customized app that took into account local preferences and business requirements within that market.
- User-friendliness: Intuitive and attractive user interfaces to maximize the user experience.
- Integration with business systems: Full integration with existing business systems to ensure smooth operational workflow.
- Multi-language support: Support for multiple languages to meet the needs of a diverse international audience.
- Real-time Data Analytics: advanced analytics features to understand user behavior and anticipate market trends.
Impact
The implementation of our customized app solutions for JDE Douwe Egberts in 12 countries has had a profound impact, both internally and in interaction with customers.
The seamless integration of these apps with JDE's internal systems has significantly improved business efficiency. Work processes have been streamlined, resulting in faster order processing and more efficient distribution, improving productivity.
Results
- Successful implementation of customized app solutions in 12 different countries, each with unique market needs and user preferences.
- The development of intuitive and user-friendly apps has significantly improved customer interaction, leading to an increase in customer satisfaction and brand loyalty.
- The apps have streamlined internal processes, increasing efficiency within various departments of the company.
- The data collected from the apps allowed JDE to gain valuable insights into consumer behavior, which contributed to more informed business decisions.
- Our solutions provided a consistent brand experience across all digital platforms, which is essential for a global brand like JDE.
- The apps developed are not only innovative but also scalable, allowing them to grow with the changing needs and expansion of the business.
